An e-ticket is an electronic ticket that contains all the information shown on a paper ticket (or itinerary) but is stored as an electronic record in the airline's computer system. When the e-ticket has been issued, the passenger needs to print out their ticket/itinerary with the booking reference shown. At the departure airport, the passenger goes straight to the airline check-in desk.
Follow these steps to make a booking:
  • Select where you are flying from.
  • Select where you are flying to.
  • Select your departure date.
  • Select whether you want a return trip or one way (it defaults to return).
  • Select your return date.
  • Select how many passengers are travelling (it defaults to 1 adult).
  • You can choose to specify a particular airline if you prefer (this is optional).
  • Click the search button and you're off!
  • You will be taken to a page of results (the cheapest fares from each of the airlines that fly to your destination).
  • Click ‘selects for the flight that best suits you.
  • You will then be taken to a screen where you will see your flight details. When you are ready to pay, click on Continue to traveler information and fill in all the passengers details, then click on Continue to payment.
  • Finally, you will be taken to a booking page where you can review your choices and enter your credit card details. Click the Pay Now button when you're ready to pay. This may sound like a lot, but it's much simpler when you actually try it out!
e-ticket is an electronic ticket that Your booking can only be confirmed once your payment has been processed. We will send you a booking confirmation e-mail. This contains:
  • Your booking reference number.
  • Your flight details.
  • Your e-ticket.
  • Your invoice.
Please be informed that we reserve the right to cancel the booking and refund the amount paid, and we reserve the right to adjust prices and taxes before the ticket has been issued if this is considered necessary.
Unfortunately, you cannot. However, you can contact 24flights customer support team 24/7 to assist you with that. Please remember to check the cancellation policy before making any changes to your reservation. Non-refundable services and other special deals may have different cancellation policies. Cancellation information can be found under booking details. Apart from the cancellation charges levied by the airline, 24flights charges a cancellation/amendment fee of USD 9 per ticket.
Many people think non-stop and direct flights are interchangeable terms, but there are differences between the two. A nonstop flight does as its name suggests: flies from one airport to another without stopping. A direct flight, on the other hand, makes a ‘technical’ stop along the way at a mid- point airport. Passengers are not allowed to disembark from the flight during these stops, which normally lasts for 45min to 1 hour. An itinerary with connecting flights requires passengers to change planes at a mid-point airport, which may be in a different terminal or on a different airline.
Once you have cancelled your reservation, you should receive an email or SMS on your registered email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don't receive an email or SMS please contact us .
The Minimum Connecting Time (MCT) is the standard amount of time needed to make a connecting flight at a particular airport. This standard is determined by the air traffic controller and varies according to the airport and the airline. The connection times we offer on our website are set according to these standards. In the event that you miss your connecting flight due to an earlier flight delay, it is the airline’s responsibility to re-route you onto the next available flight. Should there not be other flights available that day, the airline should offer you accommodation. This is only valid if your journey and all transits were booked on one ticket.
24flights uses a secure connection for your booking:
  • Your payment is processed directly through our bank partner site which uses state-of-the-art secure server technology.
  • We do not store your credit card information in our database and we will never ask for your credit card secure information through phone or e- mail.
  • Your personal data details are encrypted and secure.
Copy the voucher code and paste it in the voucher box after you select your flight. Click on Apply Voucher and the discount will be applied to your fare price. Once the voucher has been successfully applied, you can click on continue to traveler information to complete your booking.
It is not possible to book for more than 9 people at the same time. BUT you can make two separate reservations on the website. Please bear in mind that we cannot guarantee that there will still be seats available when you make the second reservation as you might have grabbed the last seats with your first booking. If you need any further assistance please call our customer support team.
Online check-in allows you to save time at the airport by checking in via the airline's website. Please note that online check-in is not supported by all airlines.
Most airlines allow for minor corrections to misspell names (e.g. Mohammed/Mohamad, Ali/Aly), but do not allow name changes to the travelers originally booked. If there is a spelling mistake, we can ask the airline for a name correction. The final approval comes from the airline. Kindly make sure you always enter the correct name as mentioned on your passport in order to avoid any inconvenience.
It is not a requirement to add middle names when making a booking with us; most airlines will keep note of your middle names in their system but it will not appear on your ticket. For example, Mr Amr Fathalla Hashem will appear as Hashem/AmrMR. on your ticket.
Unfortunately, we cannot change your booking to another airline due to airline restrictions. However, you can cancel and rebook with your preferred airline. Normal airline cancellation penalties of the original ticket will be applicable. If you are booking a flight with a low-cost airline (e.g. flynas, Fly Dubai, Jazeera etc), changes can only be done by contacting 24flights customer support team 24/7.
However, if you are flying a full-service airline (such as Emirates Airlines or Egypt airline), the ability to change or cancel your airline ticket is dependent on the type of ticket you purchased. Rebooked flights must be for the same traveler and on the same airline as the original booking. Apart from the amendment charges levied by the airline, 24flights charges a cancellation fee of USD 9 per Ticket. Additional charges on rebooked flights shall be calculated as below:
  • Difference in airfare (if the cost of your new flight exceeds your booking amount).
  • The total cost of your change will depend on your airfare, your ticket details, and any applicable penalties or fees.
Unfortunately, if you missed your flight there is no refund and you will have to book a new flight. Some airlines, however, may permit you to pay the difference and be on standby for the next available flight (with an applicable penalty fee). We suggest you contact us as soon as you see a possibility of a delay on your way to the airport to assist you with changes to your booking (a missed flight penalty fee may be applicable).
Unfortunately, most bookings are non-refundable with low-cost airlines (such as flynas, Flydubai etc). Cancellation can only be done by contacting us directly. Usually, the airlines may provide a non-refundable, non-transferable credit shell for future use. Fortunately, for most full-service airlines (such as Egypt Airlines or Saudi Airlines) you can cancel flight bookings with us according to the fare rules booked. Please be aware that some fares are non-refundable. Review your itinerary for fare rules, restrictions, and ticket cancellation fees prior to booking. Airlines may permit cancellation 24 hours prior to departure. Usually, airlines may charge an additional 'no show' penalty if the booking is cancelled within 24 hours of the scheduled departure time. Apart from the cancellation charges levied by the airline, 24flights charges a cancellation fee of USD 9 per ticket.
Occasionally, airlines can make changes to their flight schedules to accommodate changes in equipment, routing, or capacity. Airlines may also make changes due to adverse weather, mechanical or crew issues. We will notify you by email if your reservation is impacted by a planned airline schedule change. However, sometimes we do not receive advance notice, so we always encourage you to check your flight status 24 hours before departure. The airline will always offer a replacement flight in case of a schedule change, but alternative flights are at the discretion of the airline and vary based on the rules associated with the fare of your ticket purchased. We will always work with the airline to find you an alternative flight as close to your original schedule as possible or a refund as per your convenience.
If the airline makes a decision to cancel a specific flight or route and you are not comfortable with the new flight provided by the airlines, we shall speak with the airlines to claim a refund on your existing ticket. The refund shall be processed to the same channel that was used to book. This refund will be subject to the airlines' approval.
All refunds are made back to the same channel used during booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. Please remember that the cancellation charges along with 24flights fees, cash back, and discounts availed shall be deducted from the refund amount. The refund process will take 2 working days and the amount will reflect in your account within 15-30 working days depending on the issuing bank.
It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking.
To help cover the cost of providing access to certain airlines, we a service fee every time a reservation is confirmed.
No, the service fee is not refundable.
You can get the invoice of your booking by logging into your 24flights account and clicking on the trip invoice you want to print. You can view, email and print this invoice from your accounts page.